Project Care

Staff supported people with their medicines in a way that achieved best possible health outcomes. Staff supported people to access health and social care support, which included a regular review of their prescribed medicines.

The service supported people to have maximum possible choice, control and independence. The service encouraged people to be involved fully in discussions about their care and support. People told us they always decided on their chosen activities and meals and how they wanted their care to be delivered. People were supported by staff to pursue their interests and to achieve their aspirations and goals. For example, one person was being supported to arrange a holiday.

Right Care People's dignity and human rights were promoted, and people were encouraged to make decisions about their day to day routines. People received kind and compassionate care and staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs

Staff understood how to protect people from poor care and potential harm. Staff had training on how to recognise and report abuse and knew how to report any concerns. There were sufficient numbers of staff who were appropriately skilled to meet people's needs and keep them safe.

People could communicate with staff and understand information given to them as staff supported them consistently and knew them well. People received care that focused on their quality of life and followed best

practice, with input from a range of health and social care professionals.

Staff, relatives and people worked together to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture Some areas of the providers governance systems needed to be strengthened. Staff supervision and staff meetings were not in place and used to develop and motivate staff, review their practice or behaviours, and focus on professional development. However, the registered manager showed us an action plan that had identified this as an area for development with a timescale for completion.

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff team. People appeared relaxed within their home and in the presence of staff. We observed them being supported to make decisions about their day that included meals, activities and health needs. Staff were respectful of people and their homes and always asked permission before they used the bathroom or had a glass of water.

Relatives told us they were fully involved in their family members care and support and they spoke of the open culture, and regular contact and visits to see their family members.

Staff placed people's wishes, needs and rights at the heart of everything they did. People and those important to them, were involved in planning their care. The service evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.