He Reigns Healthcare Services Ltd

HE Reigns Healthcare Services Ltd is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection ten people were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection some people were receiving support which did not include care and we did not review the care they received.

Risks to people, such as those relating to the care they received, were suitably managed. The provider checked staff were suitable to work with people through recruitment checks. There were enough staff to support people safely. Staff followed suitable infection control practices, including the safe use of personal protective equipment (PPE) to reduce the risk of COVID19 transmission, and received training on this. Staff supported people with their medicines safely.

Staff received a suitable induction, in line with national standards, with ongoing training and support on how to meet people's needs. People were supported to maintain their health and staff were trained to check people's pressure areas daily where appropriate. People received food and drink of their choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.