Peacocks Care Services Limited

People received individualised care and support from regular staff that demonstrated detailed knowledge of people's individual needs and how to keep people safe. However, there were not clear risk assessments for all risks to people and to give staff guidance on how to mitigate the risks. We also found that staff recruitment needed to be improved to ensure the providers polices were adhered to and to ensure they had employed suitable staff to support people safely.

People told us staff attended the calls at the appropriate time and stayed for the full duration of the call. At the time of the inspection no one was being supported with their medication. Staff followed infection control guidance and had access to personal protective equipment.

People's nutritional needs were met, and people were supported to enjoy a choice of meals. People were supported to access healthcare professionals when required.

People were supported by staff who were kind and caring. People's privacy and dignity were respected by staff and their independence was encouraged.

Staff understood the importance of seeking and recording people's consent before providing support. People were supported to have maximum choice and the policies and systems in the service supported this practice.

People's support needs were assessed and reviewed to ensure they received the support they needed. People and relatives told us they had not needed to make a complaint and were happy to speak to staff if they had any concerns.

Relatives and staff said the service was well managed and staff said they felt well supported to provide person centred care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk