Deckchair Care

People's experience of using this service: This was a small service that employed 9 care staff. This meant staff and people using the service got to know one another, and care was consistent.

People and relatives told us care staff were kind and caring in their approach. People told us care staff communicated well with them and acted in an open and transparent way.

Care plans were person-centred and provided staff with the information they needed to provide care and support in a way that met people's needs and preferences.

People's calls were usually on time or staff called if they were going to be late. The provider monitored care staff attendance at calls using electronic call monitoring.

Medicines were managed in line with good practice guidance.

Care staff assessed risks to people's health, safety and wellbeing and put plans in place to manage these risks.

People told us they would feel confident to raise any complaints they might have. We saw complaints were identified, investigated and used to improve the service.

There were processes in place to monitor the safety and quality of the service.

The service had a registered manager in post at the time of our inspection. The registered manager was also one of two directors at the service which made up the current management team.

The management team had the knowledge and experience to operate the service safely and effectively. They demonstrated a good understanding of all aspects of managing the service such as safeguarding procedures and medicines management.

The service met the characteristics of good in all areas. More information is in the full report