Immediate Social Care Limited

People who used the service felt safe with the support they received from the staff. People who used the service told us, "I had the same carer for a long time, he knows me well and I feel safe with him."

Care workers had good understanding of how to raise any concerns if they felt people who used the service were not safe or had been abused.

People and care workers told us they were listened to and that the provider would address any concerns they might have.

Usually the same care workers supported people who used the service. This maintained consistency and ensured that care workers knew people well and could build a friendly professional relationship with them.

Where people received support with their nutrition and hydration this had been documented clearly in their care plans.

Care workers received a wide range of training, which they said was useful. Care workers were supported by their manager and received frequent supervisions and of their performance and development.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

People received care that respected their privacy and dignity as well as promoted their independence wherever possible.

Most people were supported by their relatives to access external healthcare support, However, when people required support in this area, this was documented in their care plan and medical appointments were arranged if they felt unwell.

Care records and assessments were detailed and reflected people's needs and wishes.

The registered manager demonstrated compassion and commitment to the needs of the people who used

the service as well as the care workers who worked for them.

The service worked with external agencies. The registered manager promoted transparency, honesty and was approachable.