Dendera Care

People's experience of using this service: People told us they felt safe with the staff and the service had systems in place to safeguard people from the risk of abuse. People and their relatives said staff usually arrived on time but if they were running late they would call to let them know. One person said, "They're [the staff] always on time and stay as long as needed."

People's needs were effectively assessed and met by staff. People and their relatives were involved in the assessment process and agreed what support was provided by staff and how. People and their relatives said they were confident staff were well-trained. One person commented, "Staff know what they're doing, they are skilled."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives gave us positive feedback about the staff. Comments included, "We get on well, I know them, they're very nice and they treat me with dignity." Staff were well-placed to understand and support people with their cultural and spiritual needs and preferences through their own personal experience. One relative said, "[Relative] is very proud, staff speaking with her in her own language is so important and makes such a difference. They understand our culture." People and their relatives told us staff treated them with dignity and respect. One relative commented, "Staff support [Relative] in a respectful way and encourage her independence."

People and their relatives told us they were happy with their care plans and the ways in which staff supported people. They also confirmed they had been involved in the care planning and review process. Many of the people supported by the service did not speak English as their first language. Staff were able to speak their language, and this was a significant benefit helping people to understand important information.

People and relatives told us they thought the service was well-led. One person said, "It seems well-organised and I'm happy. It's going well, the support is very good." The service gave people opportunities to give feedback about their care, which we saw was positive. The service had systems in place to ensure the quality and safety of care being delivered by staff was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This service was registered with us on 28/02/2019 and this is the first inspection.