House of the Flame Lily
- Home care
- Registered since 2019
- Central Wolverhampton, Wolverhampton, West Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
Rated Good at every inspection since 2019.
5 months
since the latest rating was published.
73%
of rated home care services in Wolverhampton are Good or Outstanding (82% across the West Midlands, 88% across England).
House of the Flame Lily: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Creative Support - Wolverhampton Services (Good, 0.6 miles away) and Hibiscus Domiciliary Care Agency (Good, 0.7 miles away).
Nearest home care services:
- – Dayspring Care Agency Not yet rated, 0.2 miles away
- – Meridale Care Services Ltd Not yet rated, 0.3 miles away
- – AGA Healthcare Ltd Not yet rated, 0.4 miles away
- – Enable Carers Limited Not yet rated, 0.5 miles away
- – Head Office Not yet rated, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 June 2026 (assessment visit 12 May 2026). Quoted under the Open Government Licence.
Date of Assessment: 19 May 2026 to the 22 May 2026. House of the Flame Lily is a domiciliary care agency providing personal care to people of all ages living with learning disabilities or autistic spectrum disorder, sensory or physical disability and mental health conditions. Not everyone supported by this service received the regulated activity of personal care. This assessment looked at people’s personal care and support. At the time of our assessment there were 6 people in receipt of a regulated activity. This assessment was completed to identify if the required improvements had been made following a previous inspection in October/November 2025.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Theproviderwas previously in breach of the legal regulation in relation to safe care and treatment, compliance with The Mental Capacity Act 2005, staffing, delivering person centred care and governance. Improvements were found at this assessment and theproviderwas no longer in breach of these regulations.
We assessed the service against ‘Right support, right care, right culture’ to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
People received individual care that was based on their assessed needs. Care plans and risk assessments were developed alongside people and care was delivered at the right time in line with these plans. People were supported by safely recruited staff who had the skills, knowledge and training to meet people’s needs. They knew people well and they were liked by people.
People were safeguarded from potential abuse as procedures were in place and followed. Infection control was considered. Medicines were managed safely. The principles of the Mental Capacity Act were understood.
Staff felt listened to and involved and spoke positively about the support they received from the company and the registered manager. There were systems in place to monitor quality of the service.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good | |
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Fungai Ndemera
- Registered with the CQC since
- What it provides
- Community healthcare service, Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 9 January 2024. Latest assessment published 1 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Flame Lily Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 07073351 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does House of the Flame Lily provide nursing care?
- The Care Quality Commission's register does not list nursing care for House of the Flame Lily.
- When was House of the Flame Lily last inspected?
- The Care Quality Commission's latest rating for House of the Flame Lily was published on 1 June 2026.
- Who runs House of the Flame Lily?
- House of the Flame Lily is run by The Flame Lily Healthcare Ltd.
- What is House of the Flame Lily's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0333 456 0120
- Address
- 144 Penn Road, Wolverhampton, WV3 0EE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Creative Support - Wolverhampton Services (Good, 0.6 miles away) and Hibiscus Domiciliary Care Agency (Good, 0.7 miles away).
Nearest home care services:
- – Dayspring Care Agency Not yet rated, 0.2 miles away
- – Meridale Care Services Ltd Not yet rated, 0.3 miles away
- – AGA Healthcare Ltd Not yet rated, 0.4 miles away
- – Enable Carers Limited Not yet rated, 0.5 miles away
- – Head Office Not yet rated, 0.6 miles away