Right at Home Enfield

The service was committed to improving the lives of people living with dementia. There were several initiatives to stimulate and involve people including the use of virtual technology which helped people reminisce and open up. The management of the service was actively involved in the local community to raise awareness of dementia.

There was a focus on proactively engaging people in planning their own care. The service understood that each person they worked with was an individual with different wants and needs and person-centred care was evident throughout the inspection.

There was exceptional management oversight of the service. The management team were extremely involved in all aspects of the service and knew every person and their relatives well. People and relatives told us they felt comfortable and happy talking to the managers at any time. Staff were valued and praised by the service including regular awards for staff that had gone above and beyond. There were champions for dementia care and medicines care who ensured best practice and shared this with the wider team. There was a low turnover of staff which reflected the outstanding support and training they received to carry out

their role. This also meant people had the same care staff and were able to build rapport with the staff visiting them.

Relevant checks had been completed to make sure new staff were safe to work with vulnerable adults. People received their medicines safely and on time. People were positive about the support staff gave them to take their medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.