Assisted Living Care

Care plans and risk assessments were detailed and included the person's holistic needs. People's likes/dislikes, routines and history was documented. People and significant others were involved in the care planning process.

Staff were supported by managers who were open and transparent. Staff felt supported and told us they could give feedback or suggestions to the registered manager and their views would be listened to.

People were supported with dignity and respect and were encouraged to be as independent as possible.

Medicines were managed and administered safely. Staff supported people to make and attend health appointments. The staff team worked closely with external professionals to ensure people's health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems and processes were in place to ensure oversight of the service and to ensure person centred care was delivered.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • Staff maximise people's choice, control and independence. The service was working to the transforming care programme. Right care: • Care is person-centred and promotes people's dignity, privacy and human rights Right culture: • Ethos, values, attitudes and behaviours of managers and care staff ensure people using the service can lead confident, inclusive and empowered lives