Blossom24 Healthcare and Training Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found. People receiving care from the service had a variety of needs. Their families told us that they felt safe and were cared for by experienced caring staff team who knew their relative well.

The provider and registered manager had systems and processes in place to safeguard people from harm and abuse. Staff completed training in safeguarding and how to report concerns. Risks to people's safety were assessed and strategies were put in place to reduce the risks.

People were protected from the risk of infection. Staff took part in regular testing for COVID -19. There were sufficient staff to meet the needs of the people at the service. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide safe and effective care. Systems and processes were in place to safely manage people's medicines if required.

People were supported to live healthier lives and staff were available to help them access healthcare services if required. We saw that the service worked closely with healthcare professionals to ensure good outcomes for people.

Staff were kind and caring and provided people with warm, person-centred care. Staff understood people's individual care needs and preferences and used their knowledge to provide people with good quality care.

Staff were supported well by the management team and enjoyed working at the service.

There were systems and processes in place to ensure the quality of the service. The registered manager ensured actions were taken to make improvements when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make

assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. The service ensured that people were living as full a life as possible, achieving their best possible outcomes. Families told us that people using the service were receiving good opportunities in a supportive environment.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk