Siena Court

This service was able to demonstrate how they were meeting the underpinning principles of Right Support, Right Care, Right Culture. For instance, people led meaningful lives that included control, choice, and independence. Support was person-centred support, appropriate and inclusive, with people accessing and playing a part in their community.

People were safeguarded from the risks of abuse. Staff understood their safeguarding responsibilities and knew how to raise concerns. Medicines were managed safely and lessons were learned from incident and accidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had opportunities to gain new skills, independence and build friendships.

Relatives told us staff were kind, caring and went out of their way to ensure people were safe and well supported. People were involved in the care planning process and achievements were celebrated.

There was a positive culture at the service; staff worked well together and ensured the service did not have to rely on agency staff at times of sickness, annual leave or in recent instances of self-isolation. Where people wanted and were able they played a part in how the service was run.

There were systems in place to assess, monitor and improve the quality of care being provided. Where these could be improved to focus more on ensuring good practice was in place, the registered manager was responsive to feedback.