Taylor Care HQ

Staff received the induction and training they needed to support people well and help them achieve good outcomes. Staff supported people to eat and drink enough and to access healthcare services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people well. People liked the staff who supported them and told us staff were caring, kind and respectful. Staff involved people in decisions about their care. They were aware of people's diverse needs and what was important to them. Staff respected people's right to privacy and dignity and encouraged them to be independent when it was safe to do so.

People were supported by staff who knew them. Staff offered people choices and provided them with individualised support that reflected their needs and preferences. Staff supported people to follow their interests and go out regularly, which helped them avoid social isolation and loneliness. No formal complaints had been made and the service had responded well to any concerns raised.

Staff and management understood their responsibilities and provided care which resulted in good outcomes for people. They worked in partnership with community agencies to ensure people received the support they needed. People's views were sought about the service. People, relatives and staff felt the service was managed well. Management completed regular checks to ensure people received high quality, safe care.