Westwood Homecare (North West) Limited Bolton

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staffing levels were sufficient to meet people's needs and recruitment was carried out safely. There was a thorough induction programme and training was on-going throughout people's employment. People's needs were thoroughly assessed prior to a service being started. Care plans included information about support required to help inform care provision. Appropriate referrals were made to other agencies and professionals when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were well treated and their equality and diversity respected. People's views were taken into account when agreeing on the support required. Communication needs were taken into account and addressed with appropriate actions.

Complaints were responded to appropriately and used to inform improvement to care provision. The provider was open and honest, in dealing with concerns raised. The management team were available for people to contact and ensured quality checks were made regularly to help ensure continued good standards of care.