LightBulb Bespoke Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 14 people receiving personal care at the service.

People felt safe being supported by the staff team. The registered manager had assessed risks to people and put measures in place to mitigate risks as far as possible. There were enough staff to support people safely. People told us there had been no missed care visits and staff arrived on time for their care visits. Staff supported people safely with their medicines and followed good infection and prevention control (IPC) measures when supporting people. Systems were in place to learn lessons if things went wrong.

Staff had training to support people effectively and the management team checked their competency to perform their job roles. People's needs were assessed before they started using the service. Staff supported people to eat and drink if this support was needed. Staff supported people to see health professionals and followed professional advice to help support good outcomes for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and care co-ordinator were passionate about the service. People were positive about how the service had improved since the registered manager started in their job role. Systems were in place to audit and monitor the quality of the service. Actions were taken if improvements were identified. People, relatives and the staff team were engaged with and encouraged to feed back about the service. The staff team worked with other professionals to help support good outcomes for people. There had been significant improvements at the service since the registered manager started working there.