Homecare1st Hampshire
- Home care
- Dementia care
- Registered since 2019
- Eastleigh, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
22 of 205
rated home care services in Hampshire are rated Requires improvement, like this one.
Homecare1st Hampshire: inspection record
Rated Requires improvement in November 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Learning Disabilities & Autism, Bespoke Health & Social Care (Good, less than 0.1 miles away) and Allerton C&S SC (Good, 1.6 miles away).
Nearest home care services:
- – Fairbrook Healthcare Limited Not yet rated, less than 0.1 miles away
- – Homelium Hampshire Not yet rated, less than 0.1 miles away
- G Learning Disabilities & Autism, Bespoke Health & Social Care Good, less than 0.1 miles away
- – SeeAbility Dorset Support Service Not yet rated, less than 0.1 miles away
- – SeeAbility Hampshire Support Service Not yet rated, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 4 November 2022. Quoted under the Open Government Licence.
Homcare1st is a domiciliary care agency providing support to people in their own homes. People with various care needs can use this service including people with physical disabilities, older people and people with dementia. At the time of inspection, 30 people received personal care from this service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Medicines were not always handled and recorded correctly and safely. The providers recruitment of staff did not always include the required information. The visits were scheduled using an online system and this was overseen by the registered manager. People and relatives felt the staff supported them well. However, some improvements could be made regarding timings of the visits.
Read the rest of CQC's summary
People reported they felt safe with the staff providing their support and care. Staff understood their responsibilities to raise concerns and report incidents or allegations of abuse. The staff team followed procedures and practices to control the spread of infection using personal protective equipment. People's risks were assessed and managed effectively.
The provider did not ensure systems were in place to oversee the service and ensure compliance with the fundamental standards. They did not ensure the Care Quality Commission (CQC) was informed of notifiable incidents in a timely manner.
Questions to ask the service
- Safe was rated Requires improvement on 4 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 4 November 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Christine Hidle
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 4 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Homecare1st Ltd
- Ownership type
- Organisation
- Companies House number
- 11664342 (opens Companies House)
Homecare1st Ltd runs 2 services in England, 1 of them in the South East. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Homecare1st Ltd
- – Homecare1st Yorkshire Not yet rated. Home care, Leeds, Yorkshire and the Humber
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Homecare1st Hampshire provide nursing care?
- The Care Quality Commission's register does not list nursing care for Homecare1st Hampshire.
- When was Homecare1st Hampshire last inspected?
- The Care Quality Commission's latest rating for Homecare1st Hampshire was published on 4 November 2022.
- Who runs Homecare1st Hampshire?
- Homecare1st Hampshire is run by Homecare1st Ltd. It runs 2 services in England, 1 of them in the South East.
- What is Homecare1st Hampshire's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 4 November 2022.
Contact
- Phone
- 01924 925244
- Address
- Regus, International House, George Curl Way, Southampton, SO18 2RZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Learning Disabilities & Autism, Bespoke Health & Social Care (Good, less than 0.1 miles away) and Allerton C&S SC (Good, 1.6 miles away).
Nearest home care services:
- – Fairbrook Healthcare Limited Not yet rated, less than 0.1 miles away
- – Homelium Hampshire Not yet rated, less than 0.1 miles away
- G Learning Disabilities & Autism, Bespoke Health & Social Care Good, less than 0.1 miles away
- – SeeAbility Dorset Support Service Not yet rated, less than 0.1 miles away
- – SeeAbility Hampshire Support Service Not yet rated, less than 0.1 miles away