Perfect Call Health Care Main Office
- Home care
- Dementia care
- Registered since 2019
- Central Portsmouth, Portsmouth, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
18 of 27
rated home care services in Portsmouth are rated Good, like this one.
Perfect Call Health Care Main Office: inspection record
Rated Good in December 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 21 December 2022. Quoted under the Open Government Licence.
Perfect Call Health Care Main Office is a domiciliary care service providing personal care to 19 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Effective safeguarding procedures were in place to protect people from the risk of abuse and people felt they received a safe service.
Read the rest of CQC's summary
Risks were assessed, and controls put in place to minimise the risk of harm to people. People received their medicines safely and as prescribed. There were enough staff deployed to meet people's needs. Improvement was needed to ensure staff were safely recruited and we have made a recommendation about this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received a variety of training to improve their skills and knowledge and worked with other organisations to deliver effective care, support and treatment.
People were supported by kind, caring staff who treated them with dignity and respect. People were involved as partners in their care.
People received personalised care which met their needs. Care plans were detailed and accurate. People and relatives told us they knew how to make a complaint and felt their concerns would be listened to and acted upon.
The provider had improved their governance of the service. People and their relatives thought the service was well-led and told us they would recommend the service to others. The service provided was person- centred and the registered manager and their team were committed to supporting people to achieve positive outcomes.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Reem Hassan
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 21 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Perfect Call Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 11884821 (opens Companies House)
Getting help from Portsmouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Portsmouth City Council
- Ask for a care needs assessment
- Phone: 023 9268 0810, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Portsmouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Perfect Call Health Care Main Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Perfect Call Health Care Main Office.
- When was Perfect Call Health Care Main Office last inspected?
- The Care Quality Commission's latest rating for Perfect Call Health Care Main Office was published on 21 December 2022.
- Who runs Perfect Call Health Care Main Office?
- Perfect Call Health Care Main Office is run by Perfect Call Healthcare Limited.
- What is Perfect Call Health Care Main Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 December 2022.
Contact
- Phone
- 023 9217 6113
- Address
- Unit 7, Victory Business Centre, Somers Road North, Portsmouth, PO1 1PJ Map (opens Google Maps)
Compare nearby
- – Approve Services Limited Not yet rated, less than 0.1 miles away
- G Bridgecare Solutions Ltd 2 Good, less than 0.1 miles away
- – Care Solution Bureau CIC Portsmouth Not yet rated, less than 0.1 miles away
- – Compassion Care 24/7 Supported Living Limited No overall rating, less than 0.1 miles away
- – Havesters Care Ltd No overall rating, less than 0.1 miles away