Sure Grace Ministries Care Agencies
Home care, Greenwich
Requires improvement
Rated on
Rating from the Care Quality Commission.
Sure Grace Ministries Care Agencies: inspection record
Rated Requires improvement in December 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in December 2021.
The latest rating was published about 5 years ago.
How it compares locally
- One of 19 Requires improvement home care services in Greenwich, out of 53 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 15 December 2021. Quoted under the Open Government Licence.
About the service: Sure Grace Ministries Care Agencies is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Not everyone who used the service received personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. CQC only inspects where people receive personal care. At the time of the inspection 20 people were receiving personal care.
People's experience of using this service: People were not supported by effectively deployed staff to keep them safe and to meet their needs in a timely manner. Risks to people had been identified, but appropriate risk management plans were not in place. Staff training and assessment about their English communication skills was not effective. Care plans were not person centred and did not contain sufficient information about the level of support people needed from staff. The registered manager had not encouraged and empowered staff to be involved in service improvements. The provider's quality assurance systems were not effective.
Read the full summary
We have made two recommendations in relation to Medicine Administration Records(MAR), and to maintain robust systems and processes, to monitor concerns raised by people.
People were protected from the risk of infection. The provider trained staff to support people and meet their needs. The provider worked within the principles of Mental Capacity Act (MCA). Staff asked for people's consent to their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's needs were assessed to ensure these could be met by the service. Where appropriate, staff involved relatives in these assessments. Staff supported people to eat and drink enough to meet their needs and staff supported people to maintain good health. Staff supported people and they showed an understanding of equality and diversity and people's privacy was respected.
The provider had a policy and procedure for managing complaints and to provide end-of-life support to people.
The registered manager and the provider remained committed to working in partnership with other agencies and services, to promote the service and to achieve positive outcomes for people.
Questions to ask the service
- Safe was rated Requires improvement on 15 December 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 15 December 2021. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 15 December 2021. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 15 December 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Contact and registration details
| Address | 75-79 Plumstead High Street, Plumstead, London, SE18 1SB |
|---|---|
| Neighbourhood | Plumstead, Greenwich |
| Phone | 020 3417 7797 |
| Website | www.sgmcare.co.uk |
| Registered manager | Uche Idehen |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 15 December 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sure Grace Ministries Care Agencies Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11202886 (opens Companies House) |
Nearest alternatives
- – Divine Care And Services Limited Home care, 0.1 miles awayNot yet rated
- – Haridol Care Services Limited Home care, 0.1 miles awayNot yet rated
- – Comfort Carers Ltd Home care, 0.1 miles awayNot yet rated
- – Tercare Ltd Home care, 0.1 miles awayNot yet rated
- G Transform Home care, 0.1 miles awayGood
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Sure Grace Ministries Care Agencies provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sure Grace Ministries Care Agencies.
- When was Sure Grace Ministries Care Agencies last inspected?
- The Care Quality Commission's latest rating for Sure Grace Ministries Care Agencies was published on 15 December 2021.
- Who runs Sure Grace Ministries Care Agencies?
- Sure Grace Ministries Care Agencies is run by Sure Grace Ministries Care Agencies Limited.
- What is Sure Grace Ministries Care Agencies's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 December 2021.