Sylviancare Bracknell and Ascot

Sylviancare Bracknell and Ascot can support younger and older adults, people living with dementia, people living with learning disabilities and autism and people that may have sensory impairments, physical disabilities or a diagnosed mental health condition.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff had the necessary skills and competency to provide effective care. People's likes, dislikes and preferences for care were recorded and respected. Community social and healthcare staff were involved in people's care when required. Consent was obtained and recorded in the right way.

People and families commented that staff were kind and caring. They stated that they were included in the care and that staff promoted people's independence where able. Staff respected people's dignity and privacy. People and relatives stated they would recommend the service to others. They stated the care workers had a positive impact on their lives, and some had formed caring bonds.

Care plans were person-centred. They contained the necessary information for staff to provide personal care in accordance with people's needs. The management of complaints documentation was previously fragmented and hard to follow. The registered manager and field care supervisor had made improvements to keep complaints documentation together and in a clear format.

Oversight of the service's processes and care provision required some improvement. The registered manager lacked some knowledge and experience in relation to protecting vulnerable adults, the duty of candour and notification requirements. The registered manager acknowledged they needed to undertake further learning in these areas to improve their skills. They already had a plan of how they would achieve

this, and there were already some improvements underway. The field care supervisor had completed spot checks of care worker practices. The service had sent surveys to people and their relatives to gather views. The service was proactively working with the safeguarding authority and commissioners to make necessary changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported.