ACS Homecare

ACS Homecare LTD is a domiciliary care agency providing personal care to people living in their own homes. The service supported children and adults with both physical disabilities and/or cognitive impairments. At the time of the inspection there were three people receiving support from the service.

People and relative's felt safe with care staff that visited them. People's risks were clearly documented and staff had appropriate guidance to keep people safe. Staff had received safeguarding training and were aware of their responsibilities around recognising and reporting concerns of abuse. Staff were recruited safely and appropriate background checks completed before staff started working. The service had provided effective staff training and appropriate Personal Protective Equipment (PPE) to manage the risks of COVID-19.

Staff received a good level of support to help them in their role. This included a robust induction process, regular training, support and annual appraisal. People's support needs around food and drink was clearly documented in people's care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.