Supporting Care
Home care, Barking and Dagenham
Good
Rated on
Rating from the Care Quality Commission.
Supporting Care: inspection record
Rated Good in October 2022.
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Ratings published by the Care Quality Commission.
Rated Good in October 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 57 Good home care services in Barking and Dagenham, out of 67 with a rating.
About the service
From the Care Quality Commission's inspection report published 1 October 2022. Quoted under the Open Government Licence.
Supporting Care is a domiciliary care agency located in the London Borough of Barking and Dagenham. It is registered to provide personal care to people in their own homes. At the time of the inspection, six people were receiving support with personal care.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider had safeguarding and whistleblowing policies in place to help staff report incidents of abuse. There was a robust staff recruitment system for checking staff were safe to work with people. The provider ensured staff had the necessary skills and training to provide care to people in their own homes.
Risks assessments ensured potential risks to people were identified and guidance put in place so that staff knew how to keep people safe. There were procedures for reporting incidents and accidents to review and learn lessons. Staff followed infection control procedures and people were protected from the risk of infections such as COVID-19. Where needed, staff supported people with medicines, accessing health care and preparing meals.
Read the full summary
Assessments of people's needs were completed before they started using the service. Staff told us they were supported by the registered manager and received supervision to discuss their performance. People and relatives told us staff were respectful and caring and supported them to maintain their independence. Staff respected people's privacy and people's needs were met in relation to equality and diversity issues.
Care plans were person-centred, and people and relatives were involved in developing and reviewing them. Care plans also detailed people's preferences of support. People's communication needs were included in their care plans. Staff understood equality and diversity and ensured people's privacy and dignity was respected.
The provider had a complaints policy and used auditing systems to learn lessons and help continuously improve the quality of the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 4 Gibbards Cottages, Upney Lane, Barking, IG11 9LG |
|---|---|
| Neighbourhood | Barking, Barking and Dagenham |
| Phone | 020 3538 7767 |
| Website | www.supportingcare.co.uk |
| Registered manager | Oliur Talukder |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 1 October 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Supporting Care Barking and Dagenham Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11632261 (opens Companies House) |
Nearest alternatives
- G Chosen Care Group - Barking and Dagenham Home care, 0.1 miles awayGood
- G Honey Crown Bee Limited Home care, 0.1 miles awayGood
- – Richmond Health Care Services Home care, 0.5 miles awayNot yet rated
- – Integral Focus Support and Care Services Home care, 0.6 miles awayNo overall rating
- – Ozzy Healthcare Ltd Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Barking and Dagenham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barking and Dagenham
- Ask for a care needs assessment
- Phone: 020 8227 2915
- Support for carers
- Paying for care: London Borough of Barking and Dagenham
Checked on the council's website, November 2026.
Common questions
- Does Supporting Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Supporting Care.
- When was Supporting Care last inspected?
- The Care Quality Commission's latest rating for Supporting Care was published on 1 October 2022.
- Who runs Supporting Care?
- Supporting Care is run by Supporting Care Barking and Dagenham Ltd.
- What is Supporting Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 October 2022.