SIBAN LTD

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 16 people using the service of whom 13 were receiving the regulated service of personal care.

People's needs were thoroughly assessed and care plans included clear information around how care and support should be delivered. Referrals were made to other professionals as needed.

Staff were recruited safely and there were sufficient staff to meet the needs of the people who used the service. Staff were given a thorough induction and training was on-going.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were well cared for and respected and were involved in decisions around their care and support. Care was person-centred and reflected people's choices and preferences. Individual communication methods were recorded and adhered to.

The service had an appropriate complaints procedure, which was included within the service user guide. The provider understood the need to be open and honest in responding to concerns. People reported that communication with the service was good.

The service was committed to continuous learning and improvement, informed by a number of audits and quality checks. The service worked well with partner agencies.