Heath Care Services

At the time of our inspection, 10 people received support with personal care.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right care: People received care and support that was person centred. Staff were trained to carry out their roles and received support with their development. People were supported to attended healthcare appointments to help maintain their health. They were supported with their food and drink preferences to keep a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right culture: People's dignity, privacy and human rights were respected. There was an equality and diversity policy in place. People's needs in relation to their religion, culture and sexuality were respected. People had control

of how their care and support was arranged. People were supported to integrate into the local community and be as independent as possible. They were supported to achieve positive outcomes. The attitudes of staff and managers enabled people to be as independent as possible. People pursued their interests and were supported to avoid social isolation. For example, we saw people go out to a day centre or enjoy the sunny weather outside. Systems were in place to manage complaints. People's communication needs were met. Feedback was sought from people and relatives to help make continuous improvements to the service.