Maia Specialist Injury Rehabilitation Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there was 1 person receiving personal care at the service.

People were safe using the service. Staff were trained in safeguarding and knew how to report any concerns relating to people's support. Risks to people were assessed and mitigated as far as possible. There were enough staff to support people safely. The registered manager had processes in place to support people with their medicines. Staff were trained in infection control and knew how to use Personal Protective Equipment (PPE) effectively.

People's needs were assessed before they started using the service. Staff had training, supervision and competency checks to help ensure they had the skills needed to support people. People were supported to eat and drink if this support was necessary. Staff worked with a number of health professionals to support people to lead healthy lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described staff as kind and compassionate. Staff knew people well as individuals. People were supported to make choices about their support. Staff supported people to be independent and supported them with privacy and dignity. People were supported in line with their preferences likes and dislikes. Staff supported people to engage in social past times that were of interest to them. There was a complaints procedure in place at the service and people felt comfortable raising any concerns.

The registered manager and provider had instilled a positive culture at the service. The registered manager carried out audits to monitor the quality of the service and take action to make improvements if necessary. People and staff were encouraged to feedback about the service. The registered manager linked with other organisations to keep up to date with best practice. The registered manager was keen to continually improve the service. People and the staff team were very positive about how the service was being

managed.