South Coast Homecare

People were protected from the risk of harm. People's risks had been identified and assessed to ensure people received safe care and treatment. Infection prevention and control systems were effective and staff wore personal protective equipment when undertaking personal care. Medicines were managed safely.

Staff had completed a range of training and received regular supervision with their line managers. Spot checks were undertaken to monitor and ensure staff delivered a high standard of care to people. New staff were recruited safely. People told us that staff were rarely late for calls, and this only usually happened if there had been an emergency. Some people received support from staff with their meals. Staff contacted healthcare professionals if people became unwell or additional support was needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People commented on the caring and compassionate nature of the staff who supported them. One person became worried that their garden plants might die because of the lack of rain, so care staff went to water them, then passed on the message to other carers, to check on the plants when they visited.

Care plans provided detailed information about people and guidance for staff which was followed. Complaints were managed in line with the provider's policy.

People spoke positively about the management team, of the high standard of care they received, and the calibre of staff. People's diverse needs were recognised and catered for. A robust system of audits had been implemented to measure and monitor the service, and to drive improvements.