Edmonton

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Staff assessed people's individual needs before providing care and support to them. People received support with eating and drinking as set out in their care plans. Staff worked with other healthcare agencies to support people to live healthy lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was responsive to people's changing needs. Care plans contained detailed information about people which meant staff had a clear understanding of people's needs. While people and their relatives had no complaints, a system was in place to manage complaints effectively.

People and their friends/relatives were included in managing their care and were satisfied with the care and support they received. Staff felt able to speak up and worked as a team to improve the service. The registered manager monitored the quality of service and understood their responsibilities to provide a safe environment for people, their relatives and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk