Resjes Ltd

At the time of the inspection, the service was supporting one person in the community and two people in a supported living setting. All were in receipt of the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Risks to people had been identified but the appropriate risk assessments and guidance for staff had not been put in place to ensure people's care needs were safely and consistently met. Risks in relation the medicine administration had not been assessed. Recruitment of staff was not always robust.

People were supported by a consistent group of staff. Relatives were highly complimentary of the service and the care and support their loved ones received. Relatives told us the provider was approachable and were confident if they raised any concerns, they would be dealt with appropriately.

Staff had access to Personal Protective Equipment (PPE) and relatives confirmed it was worn when caring for their loved ones, in line with the latest government guidance. Staff understood the importance of this and felt supported and valued by the provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The supported living service looked like a family home and was decorated to reflect

this. People were supported to access local amenities. The provider was working to ensure people had personalised care plans which reflected their needs and preferences. The provider was signposted to further guidance regarding supported living services including information on tenancy agreements and ensuring contracts for care demonstrated a clear separation between the delivery of care and the accommodation.