Tamarisk Care Agency

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff were recruited safety and there were enough staff available to meet people's needs. We found people normally received their visits on time and for the planned duration. Staff rotas included appropriate travel time and staff told us they did not have to rush.

Risk in relation to people's care needs and the environment had been appropriately assessed and local safeguarding procedures were well understood.

Staff had access to good supplies of PPE and there were appropriate infection control procedure in place to manage risk associated with COVID-19.

Staff training had been regularly updated and there were systems to ensure any learning from incidents was shared promptly to prevent similar events recurring.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service worked collaboratively with health professionals to enable people to continue to live at home for as long as possible.

People's care plans were concise, accurate and informative. The provided staff with sufficient guidance on people support needs and daily care records had been accurately completed.

The provider led the service well and quality assurance system were effective. Staff told us they were well supported and people and their relatives were complimentary of the service's leadership.

People were happy to recommend the service and told us, "The company is well managed and we would recommend them to anyone".