Komplex Care Limited
- Home care
- Dementia care
- Registered since 2019
- Telford, Telford and Wrekin, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 34
rated home care services in Telford and Wrekin are rated Good, like this one.
Komplex Care Limited: inspection record
Rated Good in June 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – COMFORTPLUS CARE GROUP LTD Not yet rated, less than 0.1 miles away
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- – Jobmerger Support Services Ltd Not yet rated, less than 0.1 miles away
- – Right at Home Telford Not yet rated, less than 0.1 miles away
- G Advantage Healthcare West Midlands Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 18 June 2021. Quoted under the Open Government Licence.
Komplex Care is a domiciliary care agency providing nursing and personal care to adults and children with a range of support needs in their own homes. At the time of the inspection they were supporting 22 people.
What inspectors found
People told us they felt safe when being supported by staff. People's needs and risks were assessed, and staff knew how to manage them. People were supported to take their medicines as prescribed. Staff used the appropriate personal protective equipment (PPE) to ensure people were protected from risk of infection.
Read the rest of CQC's summary
Staff had received training to ensure they had the skills and knowledge to meet people's needs. People were supported to meet their nutritional needs. People's care plans were updated regularly and reflective of their current needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind and caring. People were encouraged to remain as independent as possible and were given choices.
People and their relatives were involved in the planning and reviews of their care. People and relatives knew how to raise concerns. Where complaints had been raised, they had been responded to appropriately and action taken as a result.
The provider had quality assurance systems in place and in some cases, action had been taken as a result to improve the service. The registered manager had identified areas for improvement within the service and these were in the process of being actioned. Staff had regular supervisions and felt supported by their management team.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Louise Cotton
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 18 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Komplex Care Limited
- Ownership type
- Organisation
- Companies House number
- 12116144 (opens Companies House)
Getting help from Telford & Wrekin Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Telford & Wrekin Council
- Ask for a care needs assessment
- Phone: 01952 385385 (option 2), Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Telford & Wrekin Council
Checked on the council's website, November 2026.
Common questions
- Does Komplex Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Komplex Care Limited.
- When was Komplex Care Limited last inspected?
- The Care Quality Commission's latest rating for Komplex Care Limited was published on 18 June 2021.
- Who runs Komplex Care Limited?
- Komplex Care Limited is run by Komplex Care Limited.
- What is Komplex Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 June 2021.
Contact
- Phone
- 01952 781111
- Address
- Third Floor, St James House, Hollinswood Road, Central Park, Telford, TF2 9TZ Map (opens Google Maps)
Compare nearby
- – COMFORTPLUS CARE GROUP LTD Not yet rated, less than 0.1 miles away
- – Hanshua Healthcare Services Limited Not yet rated, less than 0.1 miles away
- – Jobmerger Support Services Ltd Not yet rated, less than 0.1 miles away
- – Right at Home Telford Not yet rated, less than 0.1 miles away
- G Advantage Healthcare West Midlands Good, less than 0.1 miles away