Always There Domiciliary Care Limited

At the time of inspection, the service was providing care to 30 people. However, only 12 people were receiving personal care.

Recruitment procedures were safe. Staff had been recruited following relevant checks being completed. Staff received training to develop their skills and knowledge. They were well supported and worked effectively as a team. There were enough staff available to meet people's needs. People did not experience missed or late visits.

People and their relatives spoke positively about the kind, caring attitude of staff and were satisfied with the care and support they received. Staff treated people with dignity and respect and people's independence was promoted.

People were supported to maintain good health and access health care professionals. Where appropriate, referrals to health care professionals were made and recommendations were followed by staff. Where required, people were supported with their nutritional needs.

Care plans were person centred, detailing how people liked to be supported. People were consulted over their care and support needs and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. The registered manager provided clear leadership and was committed to providing high quality care. Staff felt valued and well supported. Systems were in place to monitor the quality and safety of the service.