Ranis Healthcare Limited

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question inadequate. At this assessment, the rating has changed to requires improvement. This meant that, whilst improvements had been made, some aspects of the service were not consistently safe. There was an increased risk that people could be harmed. The provider was previously in breach of legal regulations in relation to people’s safe care and treatment, the ways people’s medicines were managed, safeguarding, staffing and recruitment processes. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question inadequate. At this assessment, the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question inadequate. At this assessment, the rating has changed to requires improvement. This meant people’s needs were not always met. The provider was previously in breach of the legal regulation in relation person centred care. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question inadequate. At this assessment, the rating has changed to requires improvement. Whilst improvements had been made, these changes were yet to be embedded at the service. Leaders and the culture they created did not consistently support the delivery of high-quality, person-centred care. The provider was previously in breach of the legal regulation in relation to governance. Sufficient improvements were not found at this assessment, and the provider remained in breach of this regulation.