Caremark (Dover)

People were protected from the risks of abuse, discrimination and avoidable harm. People told us they were supported by regular staff who arrived on time and stayed the required time. People were supported by staff who had been recruited safely. Staff understood how to keep people safe and followed detailed guidance when using specialist equipment, such as hoists.

Staff wore personal protective equipment and had access to stock when needed. Staff completed training about infection prevention and control. People were supported to have their medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had information about how people preferred to be supported and told us they offered people choices.

People were supported by staff who completed regular training to keep their skills and knowledge up to date. Staff undertook an induction when they began working at the service and met with their line manager for regular supervision.

People's physical, mental health and emotional needs were assessed before they began using the service. Care plans were written with people and their relatives and gave staff detailed information about the way they preferred to be supported. These were regularly reviewed and updated as required.

People and their relatives told us they did not have any complaints and were confident if they contacted the office any concerns would be addressed.

People, relatives and staff felt the service was well managed. Regular checks and audits were completed to monitor the quality of the service delivered.