Loving Hands Domiciliary Care Ltd

People's medicines were managed safely. Staff received appropriate training and had their competency assessed to help ensure they were sufficiently skilled and knowledgeable to safely administer medicines. Staff had received training in infection control practices and personal protective equipment was provided for them.

Before care commenced, the registered manager completed assessments to ensure people's needs could be met by Loving Hands Domiciliary Care. Care plans were then developed from these assessments. These were sufficiently detailed and contained important information about people's likes and dislikes. This ensured staff supported them in line with their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives praised the kind and caring nature of the staff team. People told us they would be confident to raise any concerns with the management team. Everyone we spoke with during this inspection was satisfied with the care and support they received.

The provider was committed to providing a high standard of care to the people they supported. People, their relatives and staff members spoke highly of the registered manager and told us that they were always available and supportive. A governance system was established, which included various audits and the monitoring of safeguarding concerns, complaints, accidents and incidences. The registered manager acknowledged that whilst this system was effective as a small provider, it will require some development and embedding, as the service grows.