Remark! Living

Remark! Living provided safe care to people who use the service. There were systems in place to ensure people were protected from avoidable harm. These included appropriate safeguarding procedures, regular risk assessment and risk management processes and safe staff recruitment.

People's medicines were managed safely, and people received their medicines when needed.

There were enough suitable staff deployed to support people as agreed.

People's needs, and preferences had been assessed before the service commenced. People and when appropriate their relatives were involved in planning and reviewing the care and the support provided by the service.

Each person had an up to date, person centred care plan that described people's care needs and preferences. It also included basic information about who people were and what they liked to do. Staff held regular conversations with their managers on how to best support people in meeting their needs and achieving their goals. This included advocating for people when needed and accompanying them to various leisure activities in the community.

Staff asked for people's consent before they provided care to people. Staff said involving people and helping them to progress and be independent as much as possible was an important part of the service provided.

People were supported to live a healthy life. When required staff helped people to have a nutritious diet that met people's dietary needs and preferences. Staff supported people to have access to health services when needed.

Staff had appropriate skills and received suitable training to support people safely and effectively. Regular supervision and spot checks by the managers ensured care provided by staff was monitored and improved if needed.

People and relatives were happy with the support provided by the service. They described staff as caring and kind. Staff knew how to communicate with people in the way people could understand and respond to. Staff respected people's privacy and dignity when providing personal care.

The service promoted equality and inclusion ensuring everything possible was done to help people to receive the support they needed.

There was a positive team ethos that promoted an open communication and supportive working environment.

The managers knew their roles and responsibilities. They managed the service effectively to ensure it met all the Requirements of the Social Health and Care Act (Regulated Activities) Regulations 2014. Appropriate checks were carried out by the managers to ensure that the service and staff performance was monitored.

People using the service and their relatives were involved in planning, reviewing and monitoring of the care provided. The outcomes of the latest satisfaction survey showed that people were satisfied with staff and the care they received.