North London & Herts Community Support
Home care, Enfield
Good
Rated on
Rating from the Care Quality Commission.
North London & Herts Community Support: inspection record
Rated Good in January 2022.
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Ratings published by the Care Quality Commission.
Rated Good in January 2022.
The latest rating was published about 5 years ago.
How it compares locally
- One of 57 Good home care services in Enfield, out of 68 with a rating.
About the service
From the Care Quality Commission's inspection report published 21 January 2022. Quoted under the Open Government Licence.
North London and Herts Community Support is a supported living service providing personal care to people with a learning disability. This service provides care and support to people living in two 'supported living' settings and people living in an 'extra care' setting, so that they can live in their own home as independently as possible.
People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, seven people were receiving personal care.
What inspectors found
People had support to follow their own chosen lifestyles and daily routines. Staff supported them with their health needs, personal care needs and supported them to improve their independence. Relatives were satisfied that their loved ones received good care and were happy with this service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were trained to deliver care and support and had received training that reflected the needs of the people they were supporting. We observed staff interacting with people. People were comfortable around staff and staff were aware of people's individual communication styles.
Read the full summary
The service worked well with health and care professionals to meet people's care needs. Medicines were managed safely.
The provider had an effective system in place to check that the service was running safely and meeting people's needs. The registered manager was committed to continuous learning, aware of improvements needing to be made and had planned to ensure these improvements were made. There was an open culture in the service where people were happy to make suggestions and raise concerns and where staff enjoyed working.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, Right Care, Right Culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
Right support: • People were given choice and control in a supported way. For example, staff observed people to see what was important to them and offered a choice of new activities to see what people liked and disliked.
Right care: • The management team were committed to delivering person-centred care and were planning to train staff to ensure a more person centred service was established.
Right culture: • Staff formed relationships with people they supported and encouraged them to make decisions for themselves.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | The Grange, 100 High Street, London, N14 6PW |
|---|---|
| Neighbourhood | Southgate, Enfield |
| Phone | 020 3535 3097 |
| Website | www.mtvh.co.uk |
| Registered manager | Sarah Thompson Turvey |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 21 January 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Metropolitan Housing Trust LimitedBrand: Metropolitan Housing Trust Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | IP16337R (opens Companies House) |
Nearest alternatives
- – Benopa Care Enfield Home care, less than 0.1 miles awayNot yet rated
- – Golden Star Care Ltd Home care, less than 0.1 miles awayNot yet rated
- G The Grange Home care, less than 0.1 miles awayGood
- – Avonview Domiciliary Care Agency Home care, 0.1 miles awayNot yet rated
- G Manuella Care Home care, 0.2 miles awayGood
Getting help from London Borough of Enfield
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Enfield
- Ask for a care needs assessment
- Phone: 020 8379 1001
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Enfield
Checked on the council's website, November 2026.
Common questions
- Does North London & Herts Community Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for North London & Herts Community Support.
- When was North London & Herts Community Support last inspected?
- The Care Quality Commission's latest rating for North London & Herts Community Support was published on 21 January 2022.
- Who runs North London & Herts Community Support?
- North London & Herts Community Support is run by Metropolitan Housing Trust Limited.
- What is North London & Herts Community Support's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 January 2022.