Wilaade Care Services Limited

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and their relatives told us they received care from familiar staff and were happy with the standard of care provided.

People liked the staff who were providing their care and support. People and their relatives told us the staff were kind and professional. One person told us, "The staff are very professional in how they support me. They do not rush me and take time to chat. I am very happy with the care they provide."

Individual care plans and risk assessments had been completed which provided guidance to staff on the delivery of person-centred care. Staff were familiar with people and were knowledgeable of individual risks relating to the delivery of their care and support.

Pre-employment checks of staff had been completed which included checks of criminal records, obtaining references and exploring employment gaps. Staff completed an induction which included shadowing of experienced staff, training, and checks of their knowledge and skills.

People and their relatives told us they felt safe. Staff had received safeguarding training and were confident in their knowledge of recording and reporting safeguarding concerns.

Staff were aware of measures to take to reduce the risk of spread of infection. People and their relatives told us the staff wore face masks, aprons and gloves when providing care and support and disposed of this appropriately. The registered manager required all staff to complete weekly COVID-19 tests and recorded the results of these. Where staff members received a positive COVID-19 test result they were required to isolate at home in line with government guidance.

We received several positive comments about the staff and the care provided which included, "It is a good

team who work well with my relative." And, "The service is positive in its approach and staff are consistent."