First Line Healthcare Limited
- Home care
- Dementia care
- Registered since 2019
- Hastings, East Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
72 of 80
rated home care services in East Sussex are rated Good, like this one.
First Line Healthcare Limited: inspection record
Rated Good in June 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Stokes England Office Good, less than 0.1 miles away
- G Onpoint Homecare Ltd Good, 0.2 miles away
- – Care Direct Recruitment Ltd Not yet rated, 0.3 miles away
- RI Care 24/7 Healthcare Limited Requires improvement, 0.4 miles away
- G Carrianne Care Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 24 June 2021. Quoted under the Open Government Licence.
First Line Healthcare Limited is a domiciliary care agency. The agency provides personal care to people living in their own homes. At the time of the inspection, care was being provided to four people. Some were living with dementia and some had physical disabilities.
What inspectors found
People told us they felt safe and protected from harm. This was supported by relatives and loved ones. Staff had completed safeguarding training and were able to tell us the steps they would take if they had concerns. Everyone had risk assessments relating to their specific care and support needs for example, diabetes and dementia. Accidents and incidents were recorded within people's care plans and had been investigated. Staff had been recruited safely. Some people were supported with medicines by staff who had received appropriate training. The service had robust policies and procedures relating to infection prevention and control.
Read the rest of CQC's summary
New staff completed a 12-week induction process. This was followed up with supervision and appraisal meetings and regular unannounced checks on staff working practices during care calls, by the registered manager. People had the same staff supporting them and staff had got to know people very well. Some people were supported with food and drink needs including checks on blood sugar levels for those living with diabetes. Staff understood the importance of gaining consent from people and had received training in mental capacity and best interests. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us that staff were caring. People were treated in a dignified way; privacy was respected and independence promoted.
Care was provided in a person-centred way and people's wellbeing was supported. Staff sometimes offered support to people to meet medical appointments and were aware of the importance of communicating clearly with people who required more time. No complaints had been made about the service but a policy was in place and easily accessible to people and their loved ones. No one was in receipt of end of life care at the time of the inspection but all staff told us they had previous experience in supporting people at this important stage of their lives.
The registered manager showed us business continuity and contingency plans which demonstrated a clear understanding of management of the service and vision moving forward. Everyone we spoke to, people, relatives, professionals and staff, spoke highly of the registered manager, their ongoing support, knowledge and presence when needed. Feedback was sought through questionnaires and day to day conversations. Auditing of all key areas of documentation was carried out by the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mamhura Madzivanzira
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- First Line Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 11961656 (opens Companies House)
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does First Line Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for First Line Healthcare Limited.
- When was First Line Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for First Line Healthcare Limited was published on 24 June 2021.
- Who runs First Line Healthcare Limited?
- First Line Healthcare Limited is run by First Line Healthcare Limited.
- What is First Line Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 June 2021.
Contact
- Phone
- 07578 735335
- Address
- Room 3 -21 Century House, 100 Menzies Road, St. Leonards-on-sea, TN38 9BB Map (opens Google Maps)
Compare nearby
- G Stokes England Office Good, less than 0.1 miles away
- G Onpoint Homecare Ltd Good, 0.2 miles away
- – Care Direct Recruitment Ltd Not yet rated, 0.3 miles away
- RI Care 24/7 Healthcare Limited Requires improvement, 0.4 miles away
- G Carrianne Care Good, 0.8 miles away