Clover Healthcare

Clover Healthcare is a domiciliary care agency providing personal care to people within their own homes in the community and in supported living. At the time of the assessment there were 22 people receiving personal care, three of whom lived in supported living.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture

We found that people received a consistently good standard of care. People and their relatives told us they felt safe with the staff who supported them and described the service as reliable, caring and respectful. Staff promoted people’s dignity, independent and choice in day-to-day care, and people said they were treated as individuals.

Care was person-centred, and people were involved in decisions about their care. The service supported people to maintain their health and wellbeing and provided clear information in accessible formats. People told us staff listened to them and acted promptly if they raised questions or concerns.

The provider had effective systems to assess and manage risks, safeguard people from harm, and ensure staff were trained and competent. Leadership at the service was effective. Managers promoted an open and inclusive culture and had governance arrangements in place to monitor quality, performance and risk. Staff felt supported and valued.

While care practices were delivered safely and consistently, some aspects of the provider’s documentation required improvement to ensure records fully reflected the quality of care being delivered. Improvements were required around the recording of mental capacity assessments and instructions for as required medicines. These shortfalls had not impacted people’s care, but clearer and more robust documentation would help strengthen oversight, support staff decision-making and further assure the quality and safety of the service.

The service had recently had a change of management, and the new registered manager was in the process of making changes to improve some areas of documentation. These changes were not yet full embedded.

At this assessment the service was rated Good.