Thomas Homecare Ltd
- Home care
- Dementia care
- Registered since 2019
- Dawlish, Devon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
10 of 109
rated home care services in Devon are rated Requires improvement, like this one.
Thomas Homecare Ltd: inspection record
Rated Requires improvement in October 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Assist Teignbridge (Good, 0.1 miles away) and Home Instead (Good, 0.2 miles away).
Nearest home care services:
- G Assist Teignbridge Good, 0.1 miles away
- G Home Instead Good, 0.2 miles away
- G Advance Support and Enabling Service Good, 0.2 miles away
- G Step by Step Supporting Independence Ltd Good, 0.3 miles away
- G Carmel Care & Support Teignmouth Good, 2.8 miles away
About the service
From the Care Quality Commission's inspection report published 29 October 2021. Quoted under the Open Government Licence.
Thomas Homecare Ltd is a small domiciliary care agency providing and support to people in their own homes. At the time of the inspection they were providing care and support to 36 people in and around Dawlish and the surrounding areas.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People said they felt safe and well cared for by a staff team who understood their needs and respected their privacy, dignity and independence. Comments included "They're absolutely brilliant. They do everything I ask and they definitely seem to be competent to meet my needs." And "I feel safe and I feel perfectly comfortable with them." Similarly, relatives of people using the service said they were doing a good job. One said "We have(name of staff member) three times a week. My sister is really fond of her. (name of staff member) tries to suit her client's needs and helps her to be more independent than she was but she'll also sit with me too and check that I'm ok. She lifts everyone's spirits and she'll ask 'Is there anything else I can do'. Any replacements we've had when she's been away have been good too."
Read the rest of CQC's summary
Recruitment processes were not robust and did not ensure staff were checked for their suitability to work with vulnerable people before they commenced employment.
Risk assessments in relation to people's environment were not all in place at the time of our inspection visit . This has since been rectified. Other risks to individuals were part of the persons plan and included how staff should safety move people and how best to support them.
The service was responsive to people's needs and wishes and worked in partnership to ensure care and support was being delivered safely and effectively. There was sufficient staff with the right skills to meet the needs of people currently using the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff, people and relative spoke highly of the registered manager, saying her approach was inclusive and person centred. Two professionals also said the registered manager was responsive and person centred making sure they could meet the needs of people before she agreed to take on packages of care.
We have made a recommendation in relation to developing quality systems and processes to ensure there
was learning and ongoing processes to drive up improvement.
Questions to ask the service
- Safe was rated Requires improvement on 29 October 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 29 October 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Karen Myatt
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 29 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Thomas Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 10828306 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Thomas Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Thomas Homecare Ltd.
- When was Thomas Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for Thomas Homecare Ltd was published on 29 October 2021.
- Who runs Thomas Homecare Ltd?
- Thomas Homecare Ltd is run by Thomas Homecare Ltd.
- What is Thomas Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 October 2021.
Contact
- Phone
- 07739 999794
- Address
- Tindle House, 6 Park Road, Dawlish, EX7 9LQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Assist Teignbridge (Good, 0.1 miles away) and Home Instead (Good, 0.2 miles away).
Nearest home care services:
- G Assist Teignbridge Good, 0.1 miles away
- G Home Instead Good, 0.2 miles away
- G Advance Support and Enabling Service Good, 0.2 miles away
- G Step by Step Supporting Independence Ltd Good, 0.3 miles away
- G Carmel Care & Support Teignmouth Good, 2.8 miles away