Best2 Care Ltd – Gravesend Office
- Home care
- Dementia care
- Registered since 2020
- Gravesend, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
3 months
since the latest rating was published.
165 of 212
rated home care services in Kent are rated Good, like this one.
Best2 Care Ltd – Gravesend Office: inspection record
Rated Good in July 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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What inspectors found
From the Care Quality Commission's assessment published 27 July 2026 (assessment visit 15 June 2026). Quoted under the Open Government Licence.
We carried out this assessment between 22 June and 6 July 2026. Best2Care Ltd – Gravesend Office is a care at home agency that provides care and support to people with a range of physical health, mental health, learning disability and autism-related needs in their own homes. At the time of this assessment there were 8 people receiving support with ‘personal care’: which is help with tasks related to personal hygiene and eating. Not everyone using the service receives the regulated activity of personal care. Where they do, we also take into account any wider social care provided. We did not review people’s care and support who did not receive personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At our last assessment published on 27 November 2021, the service was in breach of 3 regulations relating to person-centred care, safe recruitment and governance. At this assessment, the service had made improvements and was no longer in breach of any regulations.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The service promoted continuity and consistency in care delivery. People received care and support from regular team of care staff. There were sufficient staff deployed to support people.
People were safeguarded from abuse. People were supported to access healthcare services, maintain their wellbeing and remain involved in their local communities. Staff were trained to support people effectively. Staff followed infection prevention and control procedures. Incidents and accidents were reported and reviewed and lessons learned from them.
People and relatives were involved in assessments, reviews and decisions about their care. Care plans detailed people's individual needs, risks, and how these would be met. Staff supported people in a way that promoted their independence, choice and control.
The provider had systems in place to monitor quality and safety, including audits of care records, medicines, incidents, complaints and call monitoring. Leaders were approachable, and staff felt well supported through supervision, training and ongoing development opportunities. The provider also worked with an external compliance organisation and sector networks to support continuous improvement.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tayo Irawo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 27 November 2021. Latest assessment published 27 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Best2 Care Ltd
- Ownership type
- Organisation
- Companies House number
- 11704229 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Best2 Care Ltd – Gravesend Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Best2 Care Ltd – Gravesend Office.
- When was Best2 Care Ltd – Gravesend Office last inspected?
- The Care Quality Commission's latest rating for Best2 Care Ltd – Gravesend Office was published on 27 July 2026.
- Who runs Best2 Care Ltd – Gravesend Office?
- Best2 Care Ltd – Gravesend Office is run by Best2 Care Ltd.
- What is Best2 Care Ltd – Gravesend Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 July 2026.
Contact
- Phone
- 01474 632888
- Address
- Office 9 Longferry House, 82 High Street, Gravesend, DA11 0BH Map (opens Google Maps)
Compare nearby
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- – The Clarendon Royal Community Not yet rated, 0.1 miles away
- – Faysha Limited Not yet rated, 0.1 miles away
- – Better Families Social Work Services Ltd Not yet rated, 0.2 miles away