The Reablement Team

Not everyone who accesses the Helpline/Response service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The integration of the Reablement Team with ORCAT had made a positive impact on the service delivery. The service also worked collaboratively with other agencies so people's social, emotional and physical health care needs could be safely and effectively met.

People, their relatives and staff said the service was well-led, with one person commenting, "Yes they are well led, they're excellent at every turn". The registered manager was described as, "Brilliant" and "Driven" in leading and supporting the team to achieve the best outcomes for people.

Safe systems had been maintained to help ensure the safety and protection of people who used the service. These included the safe management and administration of people's medication, thorough recruitment and training processes, assessment and management of areas of risk and infection control procedures.

People spoke positively about their experiences and felt the service responded effectively in meeting their individual needs. People felt confident staff had the knowledge and skills needed and knew how to support them in a personalised way. Staff spoken with clearly understood the importance of respecting people's privacy, dignity and independence.

Information about people's needs and wishes were detailed in a care plan, which was kept under review. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

Staff received the training and support needed to carry out their roles effectively. Staff had been safely recruited and there were enough staff to provide people with the personalised support they needed.