N-Able Support Services

People's experience of using this service: We could not make contact with the service on several occasions when we rang and left messages. This means that we could not always effectively monitor the service. People supported by the service were always able to contact the provider and staff. The provider has informed us that they intend to update their contact details. Records were all in place and up to date. At times these were brief and did not reflect the service being provided. We discussed with the provider the benefits of keeping more comprehensive records.

People were protected from abuse and harm. Staff had a good knowledge of how to support people safely and well and how to implement this on a person centred basis.

Sufficient experienced staff were always available to support people. New staff were well supported by senior staff and safe recruitment practices were followed. Staff received the training they needed to support people safely and well.

People received the support they needed, in a way they preferred with their personal care, health care, medication and social lives.

Staff supported people to make choices in their daily lives and respected the fact that they were working in someone's home. Staff had built good relationships with people supported and knew them very well.

Clear information was given to people about how to raise a concern or complaint and robust processes were in place to investigate any concerns raised.

Senior staff had a good knowledge of the service provided and spent a lot of time quality assuring the service and supporting staff to carry out their role well.