Jocelyn Cares Domiciliary Limited
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
Jocelyn Cares Domiciliary Limited: inspection record
Rated Good in March 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2022. Rated Inadequate in 2022, then Good in March 2023.
Its last inspection improved it from Inadequate to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 14 March 2023. Quoted under the Open Government Licence.
Jocelyn Cares is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of the inspection it provided a service for 4 elderly people, people with a learning disability and autistic people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right support People were kept safe. Staff knew how to raise safeguarding concerns and how to report them appropriately. Risks to people were identified as part of the assessment and care planning procedure. Risk management strategies were in place to assist staff to manage these risks and to identify triggers for behaviours that may display distress, for people they were supporting. There were sufficient numbers of staff to meet people's needs. We saw medicines were managed in a safe way.
Read the full summary
People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right care Staff received a wide range of training to ensure they had the skills and knowledge to support people safely. Staff told us they also received good support in their supervision with the registered manager.
People's dietary needs were being met, and they had access to healthcare services where needed.
People were supported by staff in a kind and caring way. People were supported and encouraged to maximise their full potential where-ever possible. Staff knew the people well and care records which were well maintained and easy to access, detailed people's preferences, likes and dislikes.
A complaints procedure was available and displayed to enable people to access it if they or their relatives
had a need.
Right culture People received personalised care and support to meet their needs and wishes.
People using the service, relatives and staff were given the opportunity to provide feedback on the service. Audits took place to ensure the quality of the service was maintained.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Watertight House 22-24, Napier Road, South Croydon, CR2 6HG |
|---|---|
| Neighbourhood | South Croydon, Croydon |
| Phone | 020 3198 6665 |
| Registered manager | Shamone Parkes |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 14 March 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Jocelyn Cares Domiciliary Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12061363 (opens Companies House) |
Nearest alternatives
- G Simply Care Partners Home care, less than 0.1 miles awayGood
- G SureCare (Croydon and Sutton) Home care, less than 0.1 miles awayGood
- RI Bluebird Care (Croydon) Home care, 0.1 miles awayRequires improvement
- – Center Homecare Home care, 0.1 miles awayNot yet rated
- RI GGW Care Limited Home care, 0.1 miles awayRequires improvement
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Jocelyn Cares Domiciliary Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Jocelyn Cares Domiciliary Limited.
- When was Jocelyn Cares Domiciliary Limited last inspected?
- The Care Quality Commission's latest rating for Jocelyn Cares Domiciliary Limited was published on 14 March 2023.
- Who runs Jocelyn Cares Domiciliary Limited?
- Jocelyn Cares Domiciliary Limited is run by Jocelyn Cares Domiciliary Limited.
- What is Jocelyn Cares Domiciliary Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 March 2023.