Home Instead Wirral
- Home care
- Dementia care
- Registered since 2013
- Wirral, North West
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Good to Outstanding.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
3 of 38
rated home care services in Wirral are rated Outstanding, like this one.
Home Instead Wirral: inspection record
Rated Outstanding in July 2019, up from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Caremark Wirral Not yet rated, 1.4 miles away
- G Community Caring Limited Good, 1.4 miles away
- – Community Independent Living (CIL) Not yet rated, 1.8 miles away
- – GRACE 247 CARE WIRRAL Not yet rated, 1.8 miles away
- – My Care My Home Wirral Not yet rated, 1.8 miles away
What inspectors found
From the Care Quality Commission's inspection report published 11 July 2019. Quoted under the Open Government Licence.
About the service: Home Instead Senior Care Wirral is a domiciliary care service based on the Wirral. The service provides personal care for people with a variety of needs on a short and long term basis. The service has two teams of staff covering the North and South areas of the Wirral peninsula. In addition, the service has a rapid access team which helps support people in their own homes for up to a maximum of two weeks. At the time of our inspection visit the service supported 180 people with personal care and companionship.
Read the rest of CQC's summary
People's experience of using this service: People were overwhelmingly positive about the service they received and said caregivers were exceptionally caring. People told us caregivers were very thoughtful and considerate and went above and beyond anything they expected. The relationships between caregivers and people who received support consistently demonstrated a high regard for people's dignity and respect.
The service was highly effective. We were repeatedly told caregivers made a difference and promoted a good quality of life for people.
People were actively empowered to take control of their care packages and to lead the lives of their choosing. Care records contained evidence the person supported had been involved with and were at the centre of developing their care plans.
People were placed at the centre of the service and were consulted on every level. Respect for privacy and dignity was at the heart of the service's culture and values. People told us caregivers spoke with them before carrying out tasks and involved them in deciding on how they wanted to be supported.
People were supported to have maximum choice and control of their lives and caregivers supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The service was extremely flexible and care packages were changed and adapted to meet people's changing needs and choices. There was excellent communication between the service and people they supported to ensure positive outcomes for people were achieved.
People were supported by very well-trained caregivers. There was a particularly strong emphasis on continuous improvement with caregivers attending training on a range of subjects to ensure they supported people appropriately. This included specialist areas such dementia and end of life care. People told us they could see caregivers applying their training very effectively when providing their care and support.
The registered provider and management team worked extremely effectively and proactively together. We found they were excellent role models in the provision of high care standards. There was a positive leadership style which focussed upon dignity, independence and empowerment for both people supported
by the service and caregivers.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk2019
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Williamson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 11 July 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Wirral Care Services LimitedBrand: Home Instead
- Ownership type
- Organisation
- Companies House number
- 05999717 (opens Companies House)
Getting help from Wirral Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wirral Borough Council
- Ask for a care needs assessment
- Phone: 0151 606 2006, Monday to Friday 9am to 5pm. Out-of-hours emergencies: 0151 677 6557
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Wirral provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Wirral.
- When was Home Instead Wirral last inspected?
- The Care Quality Commission's latest rating for Home Instead Wirral was published on 11 July 2019.
- Who runs Home Instead Wirral?
- Home Instead Wirral is run by Wirral Care Services Limited.
- What is Home Instead Wirral's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 11 July 2019.
Contact
- Phone
- 0151 382 4000
- Address
- Unit 3, Prenton Way Business Units, Prenton Way, North Cheshire Trading Estate, Prenton, CH43 3EA Map (opens Google Maps)
Compare nearby
- – Caremark Wirral Not yet rated, 1.4 miles away
- G Community Caring Limited Good, 1.4 miles away
- – Community Independent Living (CIL) Not yet rated, 1.8 miles away
- – GRACE 247 CARE WIRRAL Not yet rated, 1.8 miles away
- – My Care My Home Wirral Not yet rated, 1.8 miles away