Home Instead Liverpool South

We were told of many examples where staff had gone the extra mile to ensure people's individual needs and wishes were met. Staff were very motivated and proud of the service they worked for. One staff member told us, "I would really recommend the company."

Two registered managers were in post, one of whom was also the registered provider. They were committed to delivering outstanding care to people and continually looked for innovative ways to develop relationships with other professionals to achieve this. They also aimed to provide inclusive care to the local community and worked with local businesses to raise funds and awareness of issues relating to people living in the community.

The service was dedicated to providing care that put people at the centre of everything they did. People and their relatives were actively involved in the creation of care plans and regular reviews provided opportunity for people to share their views and inform any changes required. Visit times were based on people's preferred times and were adjusted when necessary to meet their changing needs. Staff were incredibly responsive and perceptive to people's changing needs and support was adjusted when required to ensure people's needs continued to be met.

The service was creative and innovative in supporting people to live well. They aimed to break the taboos associated with ageing and dementia and held regular events to provide people with information and advice on how to stay happy and healthy in older age. Staff worked hard to support people to continue their interests and maintain relationships that were important to them.

People told us they felt safe, well supported and would recommend the service to others. This support was provided by staff who had been safely recruited, who people knew well and who arrived when planned.

Staff told us they felt valued and well supported in their roles. New staff completed a four-day induction training course prior to providing any support to people and following mandatory training, additional courses were available specific to people's needs. Staff were provided with the time and training required to provide person-centred, compassionate support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent to their care and treatment was sought and recorded in line with the principles of the Mental Capacity Act 2005.