Abounding Support & Care Ltd

The registered manager had not ensured staff's responsibilities and role in relation to people's medicines support was clearly documented within their care plan. Once this was brought to their attention, they took immediate action to rectify this. Staff had incorrectly stopped weekly testing for COVID-19 following their COVID-19 vaccinations, weekly testing has since re-started.

Staff had assessed potential risks to people and measures were in place to manage them. People were safeguarded and protected against the risk of abuse. There were sufficient staff to support people to stay safe and to meet their needs. The registered manager investigated any incidents to identify any improvements required.

People's needs had been assessed and their care was planned to achieve effective outcomes. People were cared for by staff who had the required skills, knowledge and training. Staff supported people to eat and drink enough for their needs. Staff worked both together and across agencies to ensure people received effective care and their health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

All staff treated people with kindness, respect and compassion. Staff involved people in decisions about their care as far as possible. Staff maintained people's privacy and dignity during the provision of their care and promoted their independence.

People received personalised care which was responsive to their individual needs. Staff supported people at the end of their life as per their preferences. The provider had processes in place to listen and respond to any complaints or concerns raised.

The registered manager understood their role and responsibilities. They promoted a positive culture which was focused on achieving good outcomes for people. People and staff's views on the service were regularly

sought. Processes were in place to monitor the quality of the service provided and to identify areas for improvement. Staff worked in partnership with external agencies to provide peoples' care.