Mitender Care-Croydon

Right Care: There were sufficient staffing levels to meet people's needs and the provider carried out robust recruitment checks to ensure that staff were recruited safely. The service took appropriate steps to help prevent the spread of infections. Accidents and incidents were reviewed to help prevent their re-occurrence. Medicines were managed in a safe way.

People and relatives told us they were treated with kindness and their privacy was respected by staff. They were supported to express their views and were involved in making decisions about their support with family help. People's care plan was detailed and kept up to date to ensure they received effective care and support.

Right Culture: People's relative's spoke positively about the management team and staff. One relative told us, "My [relative] receives good care by trained staff. Staff understood how to support my [relative] and they are always happy for me to give advice if needed."

Staff told us that the registered manager promoted an open culture and had a clear vision about the service and the support they delivered to people. The service carried out a range of audits to ensure a good quality service was provided.

People who used the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.