Hands Care Agency

People's experience of using this service: People supported by Hands Care Agency told us they were treated with respect, dignity and by caring staff. One person commented, "They treat me so well and always have done since we started to use Hands Care." People's care and support needs had been planned and in partnership with them. People felt consulted and listened to about how their care would be delivered in their home.

We found by talking with staff and people who used the service staffing levels matched each person's requirements to maintain continuity of care.

Care plan information focused on a person-centred method of supporting people.

Staff responsible for assisting people with their medicines had received training to ensure they had the competency and skills required. In house training staff ensured people were competent to administer medicines safely.

People received personalised care that was responsive to their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Risk assessments had been developed to minimise the potential risk of harm to people. These had been kept under review and were relevant to the care provided.

The service worked in partnership with other organisations to ensure they followed good practice and people in their care were safe.

The management team used a variety of methods to assess and monitor the quality of the service. This enabled Hands Care Agency to be monitored and improve systems and processes that were identified through their quality monitoring programme.