Heylo Care
- Home care
- Dementia care
- Registered since 2020
- Central Southampton, Southampton, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Inadequate to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 37
rated home care services in Southampton are rated Good, like this one.
Heylo Care: inspection record
Rated Good in November 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Blossoming Care Ltd No overall rating, less than 0.1 miles away
- – Blossoms Trading Ltd (Trading as Clarity Homecare) Not yet rated, less than 0.1 miles away
- – Care Heroes Limited Not yet rated, less than 0.1 miles away
- – Care4You Healthcare Service Ltd Not yet rated, less than 0.1 miles away
- – Caring@Home-Southampton Not yet rated, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 5 November 2022. Quoted under the Open Government Licence.
Yowsun Care is a domicilary care agency who provide personal care to people in their own homes. At the time of inspection 3 people were using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People and their relatives were very positive in the feedback they gave about the service. One relative said, "I can't find any fault at all, we get regular care at a regular time, we are very happy."
Read the rest of CQC's summary
The provider had been successful in driving improvements at the service. Systems had been put in place to monitor the service and improve outcomes for people.
Care planning was person-centred and delivered in a way that was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. Staff had received appropriate training. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. Medicines when needed were dispensed by staff who had received training to do so.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People when needed were supported with hydration and nutrition. The provider responded to complaints received in a timely manner. People were supported to make plans for the end of their life.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mutiat Adebowale
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 5 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Heylo Care Limited
- Ownership type
- Organisation
- Companies House number
- 11873175 (opens Companies House)
Getting help from Southampton City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southampton City Council
- Ask for a care needs assessment
- Phone: 023 8083 3003
- Contact adult social care online
- Support for carers
- Paying for care: Southampton City Council
Checked on the council's website, November 2026.
Common questions
- Does Heylo Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Heylo Care.
- When was Heylo Care last inspected?
- The Care Quality Commission's latest rating for Heylo Care was published on 5 November 2022.
- Who runs Heylo Care?
- Heylo Care is run by Heylo Care Limited.
- What is Heylo Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 November 2022.
Contact
- Phone
- 023 8155 0380
- Address
- Cumberland Place, Grosvenor Square, Southampton, SO15 2BG Map (opens Google Maps)
Compare nearby
- – Blossoming Care Ltd No overall rating, less than 0.1 miles away
- – Blossoms Trading Ltd (Trading as Clarity Homecare) Not yet rated, less than 0.1 miles away
- – Care Heroes Limited Not yet rated, less than 0.1 miles away
- – Care4You Healthcare Service Ltd Not yet rated, less than 0.1 miles away
- – Caring@Home-Southampton Not yet rated, less than 0.1 miles away