Sirius Homecare

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Medicines were managed safely. Staff recruitment was robust, and people told us staff were punctual. Staff understood the importance of infection prevention and control.

Staff had received training and support to enable them to carry out their role. People received support on time and their health was well managed. Staff received spot checks and supervision to help them support people effectively. The service was pro-active in recognising people's diverse needs and supported them accordingly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests; the policies and systems in the service supported this practice.

People told us staff across the service were caring, kind and respectful. People's individual preferences and routines were supported by staff who were person-centred. People's privacy and dignity were respected; staff put them at ease when providing support with personal care and bathing.

The registered manager's values and vision for the service were embedded by committed, well trained staff. The provider was developing the quality assurance and governance systems to embed lessons learnt and further develop the service.