Abacus Care & Support
- Home care
- Dementia care
- Registered since 2020
- Letchworth, Hertfordshire, East of England
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
15 months
since the latest rating was published.
86%
of rated home care services in Hertfordshire are Good or Outstanding (86% across the East of England, 88% across England).
Abacus Care & Support: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Compassion PLUS Healthcare (Good, less than 0.1 miles away) and Hand in Hands (Outstanding, less than 0.1 miles away).
Nearest home care services:
- – AKAY Care Services Limited Not yet rated, less than 0.1 miles away
- G Compassion PLUS Healthcare Good, less than 0.1 miles away
- O Hand in Hands Outstanding, less than 0.1 miles away
- G The Doting Carers Ltd Good, less than 0.1 miles away
- G Caremark (North Herts & Stevenage) Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 July 2025 (assessment visit 2 May 2025). Quoted under the Open Government Licence.
Abacus Care and Support provides personal care to people living in their own homes in supported living accommodation. We gave the provider 48 hours’ notice of our intended visit to the office. This was to make sure the registered manager would be available to support our inspection. This was the first inspection since the service was registered in 2019. The inspection commenced on 03 May 2025 and concluded on 6 June 2025. We visited the office on 14 May 2025. We visited people in their own homes on 30 May 2025. At the time of the inspection, 6 people were receiving support with personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the care quality commission to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic. The service met this guidance. People who used the service had limited verbal communication. We sought feedback from family, advocates and professionals as well as completing observations.
The service had good systems and processes in place to monitor the overall quality of the care provided to people. Staff were clear about their roles and responsibilities and were well supported.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection since the service was registered. We rated this key question as Good. This meant that people were protected from harm and abuse.
The culture of the service was about continually learning and improving. The management and staff were committed to learning and pushing the boundaries in terms of trying new things. Staff told us they were happy to try new ways of working and embraced the embedded learning culture. For example, when things went wrong, they reflected on what they could have done differently and any learning from the incident.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection since the service was registered. We rated this key question as Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service treated people compassionately. This is the first inspection since the service was registered. We rated this key question as Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection since the service was registered.We rated this key question as Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This was the first inspection since the service was registered. We rated the service as Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mavis Abadji
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Abacus Care & Support Limited
- Ownership type
- Organisation
- Companies House number
- 12365398 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Abacus Care & Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Abacus Care & Support.
- When was Abacus Care & Support last inspected?
- The Care Quality Commission's latest rating for Abacus Care & Support was published on 18 July 2025.
- Who runs Abacus Care & Support?
- Abacus Care & Support is run by Abacus Care & Support Limited.
- What is Abacus Care & Support's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 020 7100 1680
- Address
- Head Office, Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Compassion PLUS Healthcare (Good, less than 0.1 miles away) and Hand in Hands (Outstanding, less than 0.1 miles away).
Nearest home care services:
- – AKAY Care Services Limited Not yet rated, less than 0.1 miles away
- G Compassion PLUS Healthcare Good, less than 0.1 miles away
- O Hand in Hands Outstanding, less than 0.1 miles away
- G The Doting Carers Ltd Good, less than 0.1 miles away
- G Caremark (North Herts & Stevenage) Good, 0.2 miles away